Director of Rooms

Jobs Title

Feature Job

About Company

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Job Descriptions

(Maldives) Looking for a Director of Rooms for a 5* luxury resort.

About the Role:
As Director of Rooms, you will be responsible for the smooth operation of the Front Office, Housekeeping, Spa & Recreation, ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the operation.

Responsibility:
- Responsible for the accommodation department with a focus on reception, ensures smooth processes and high compliance in terms of guest relation, housekeeping and reservation standards.
- Take over management responsibilities and lead the whole reception team. In addition, you are responsible for the deployment of personnel, so you need to make sure there is sufficient and competent personnel to guarantee the satisfaction of the guests.
- Short and long term planning and day-to-day operations of the rooms and related areas
- Implement and manage the rooms division’s annual budget, business and marketing plan with the objective to meet or exceed management expectations
- Strong cooperation with the sales department, coordination of the service and vacation planning, monitoring the work of service personnel, hotel security, quality assurance and compliance in terms of special guidelines and hiring new employees.
- Oversee the daily operations and team of housekeeping and spa departments
- Follow company policies, procedures and service standards.
- Responsible for training and developing team members within the rooms division area
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues.

Requirements:
- Minimum 3 years previous work experience with similar positions in a luxury resort is preferred